Family Grooming Solutions
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VGR V-634 Rechargeable Men Grooming Kit 4-in-1
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VGR V-498 PROFESSIONAL ROTATING HOT AIR STYLER
VGR V-475 5-in-1 Professional Hot Air Brush
VGR V-583 Automatic Hair Curler For Women
VGR V-450 Professional Hair Dryer 2400W AC Motor
VGR V-497 Professional Hot Air Brush PTC
Gentle Care
Ultimate safety and quietness for your child's comfort
Precise shipping
We deliver your orders to the address provided, right to your doorstep, hassle-free.
24/7 Support
24/7 support.
14-day return policy
Simply return it within 14 days for a replacement, provided the package has not been opened.
One-year warranty
We guarantee our products for one full year against manufacturing defects, but not against misuse.
Pet Grooming
Heavy-duty performance for thick coats
VGR V-219 Professional Grooming For Pet
Frequently Asked Questions
How do I prove that I made a purchase from the official VGR website?
To protect the rights of both customers and the company, proof of purchase must be provided in the form of a photo of the shipping label on the outer packaging (flyer) or by providing the order number registered on our website or a screenshot of it.
Did you use any charger to charge the device?
Please be careful not to use charger heads with a different power rating than that specified on the device’s packaging, which is typically 1 amp and 5 volts, as this can damage the battery and the device’s circuit board.
How long does it take to deliver orders?
Orders are typically delivered within 3 to 5 business days, excluding Fridays. You can track your shipment status through the Bosta shipping company.
Note: Orders are not sent to the shipping company until confirmed by customer service. Orders placed after 5:00 PM Egypt time will be counted as part of the next day’s shipments within the previously mentioned shipping timeframe. Additionally, orders with unclear addresses—such as those lacking the region, city, or district within the governorate—will not be processed.
What payment methods do you currently accept?
We currently offer cash on delivery, as well as payment via electronic payment methods through the shipping confirmation message from Bosta.
Do you offer product maintenance?
Yes, we offer maintenance services for all our products (VGR Egypt)
My device stopped working and is still under warranty. Will I pay any fees?
If the fault is due to a "manufacturing defect," the maintenance and spare parts are completely free. You will only pay the shipping company's fees for picking up the device from your door and returning it to you after the repair. The warranty covers the maintenance costs, not the logistics.
Can I send the device for repair without paying shipping fees?
Maintenance requests cannot be exempted from shipping fees. The courier pickup and delivery service is an additional convenience we provide to save you time. The shipping company is a separate third party, which requires the payment of round-trip delivery fees.
What happens if the fault is due to misuse?
The device will be inspected, and you will be notified of the repair and spare parts cost. If you approve, the device will be repaired and sent back to you, and you will pay (Repair Cost + Shipping Fees). If you decline the repair, the device will be returned to you, and you will only pay the (Shipping Fees).