VGR Warranty Policy

VGR Brand Warranty Coverage

What the warranty covers:

VGR Brand offers a comprehensive one-year warranty on all personal care devices purchased through our official website. This warranty covers any defects in materials or workmanship under normal use during the warranty period.

Covered:

Manufacturing defects in the main unit, including the motor and internal components.

Malfunctions due to defective materials or workmanship.

Any electrical or mechanical issues arising from regular use under the prescribed conditions.

Repair or replacement of the product, at VGR Brand’s discretion, if found defective under normal use.

Not covered:

Damage caused by misuse, neglect, accidents, or unauthorized modifications.

Failure to follow product instructions or guidelines.

Damage resulting from improper maintenance or cleaning.

Damage caused by use with incompatible accessories or parts.

Damage resulting from exposure to harsh conditions, including but not limited to water, heat, or humidity damage.

Blades and accessories are specifically excluded from this warranty coverage.

Maintenance Shipping Policy (Very Important)

To provide maximum convenience for our customers, we offer a "door-to-door pickup and delivery" service through our approved shipping partners.

Shipping Fees: The warranty covers the "cost of maintenance and spare parts" only, and does not cover shipping fees. The customer bears the round-trip shipping costs to and from the service center, even if the malfunction falls under a manufacturing defect.

Out-of-Warranty Faults (Misuse): If the inspection reveals that the fault is due to misuse, the customer will be informed of the maintenance and spare parts cost. In this case, the customer bears (Shipping Fees + Maintenance Cost). If the customer declines the repair, they will only bear the shipping fees to retrieve their device.

Customer Service Contact Information:

For any inquiries or assistance regarding warranty claims or product support, please contact VGR Brand customer service via:

WhatsApp: +201550904058

Note: This warranty policy applies only to purchases made through our official website and is subject to change without prior notice.